Privacy Policy

Information we may collect

The information handled by an online casino will depend on how you use the website, the services you request and the checks that are required. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We aim to collect information that is reasonably needed to operate the account, provide support, protect the platform and meet applicable obligations.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details, account preferences and records of your communications with us. We may also keep information about requests made through customer support, feedback, complaints, responsible gaming enquiries and other interactions with the website.

Identity and verification information

To confirm identity, age, account ownership or eligibility to use particular services, we may request verification information and documents. This can include information shown on identity documents, information about your address and other details needed to complete verification. Such information may also be used for anti-fraud, security and financial crime prevention checks. You should only provide documents through the approved website or support process.

Payment and transaction information

We may record deposits, withdrawals, bets, wins, losses, account balances, payment attempts, transaction dates and related account activity. Payment providers may process payment details on their own systems. We generally handle the transaction information needed to confirm and reconcile a payment, investigate an issue, prevent misuse and keep appropriate financial records. We do not ask you to send full payment credentials through an ordinary message.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, access times, referring pages and interaction data. This information helps us keep the website working, understand general usage, identify suspicious activity, troubleshoot problems and improve the player experience.

We may also receive information from service providers that help with identity checks, payments, security, analytics, communications or technical hosting. Where another organisation provides a service on our behalf, the information shared with it should be limited to what is reasonably needed for that service.

How information is used and shared

Player information may be used for the purposes connected with providing and managing online casino services. These purposes can include opening and maintaining an account, processing transactions, displaying account information, responding to questions and delivering important service messages. We may use information to understand account activity and to help keep the website safe, reliable and suitable for users.

• Creating, verifying, maintaining and closing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, security, anti-fraud and account protection checks.
• Providing customer support, investigating complaints and resolving disputes.
• Monitoring the website for suspicious, unauthorised or prohibited activity.
• Improving website functionality, performance, content and user experience.
• Sending operational messages about accounts, transactions, security or material service changes.
• Sending marketing communications where permitted and where any required consent or preference has been recorded.
• Meeting record-keeping, compliance, legal, tax, security and responsible gambling requirements.
• Protecting the rights, property and safety of players, the website and other people.

Information may be shared with carefully selected providers that support the operation of the website. These providers may include payment processors, identity and verification services, fraud prevention providers, hosting and technology suppliers, customer support tools, analytics providers and communications services. They should receive only information relevant to their assigned task and are expected to handle it securely.

Information may also be disclosed where necessary to investigate suspected fraud, protect the website or its users, respond to a valid legal request, enforce website terms, recover amounts owed or support an official investigation. We may share information when we reasonably believe that disclosure is necessary to meet an applicable obligation or to prevent harm. We do not intend to sell player information as a standalone product.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to use suitable providers and protect the information in accordance with applicable requirements. The privacy practices of an external provider may also apply when that provider processes information under its own terms.

Marketing communications

Marketing may include information about services, features or promotions that may be relevant to players. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@lizarocasino.wtf. Stopping marketing does not normally stop essential messages about your account, transactions, security or the operation of the website.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support sign-in functions, keep sessions secure, measure website performance, understand general visitor behaviour and help provide relevant communications. Some cookies are necessary for core functions, while others help with analytics, preferences or service improvement.

You can manage or restrict cookies through the settings in your browser. Depending on your choices, some website features may not work correctly or may be less personalised. Browser settings can usually allow you to view, delete, block or limit cookies. Changing those settings does not necessarily remove information that was already collected before the change.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No internet transmission or electronic storage method is completely secure, so we cannot promise that information will always be protected from every possible risk.

You are responsible for keeping your account credentials private and for using a secure device and connection where possible. You should contact support promptly if you believe that your account has been accessed without permission, your credentials have been exposed or information connected with your account is incorrect.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. This may include identity, transaction, account and security records.

When information is no longer needed, it may be deleted, anonymised or securely disposed of. Information kept in backups may remain for a limited time until those backups are replaced or securely removed. Retention can also be affected by an unresolved complaint, investigation, dispute or legal requirement.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights are intended to give you visibility and control over information used in connection with your account. A request may be subject to reasonable identity checks so that information is not disclosed to the wrong person.

• Access your personal information and ask for an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Ask for your information to be deleted where there is no continuing reason for it to be retained.
• Withdraw consent to marketing communications at any time.
• Ask questions about the types of information collected, the purposes of use and the categories of providers that may receive it.
• Raise a concern if you believe your information has been handled inappropriately.

To exercise your data rights, ask a privacy question or request access, correction or deletion, contact support@lizarocasino.wtf. The same address can be used to withdraw consent to marketing. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Do not include unnecessary passwords, full payment credentials or sensitive documents in an ordinary email. We may ask for additional information through a safer verification process.

A request may not always be completed immediately or in full. For example, information may need to be retained for a period required by law, kept to protect the security of the website, preserved for an investigation or retained because it is needed to establish or defend a claim. If a request cannot be fulfilled, we will aim to explain the general reason where it is appropriate to do so.

This policy may be updated when the website, services, technology or applicable requirements change. The latest version will apply from the time it is made available on the website. You should review this page periodically, particularly before providing new information or using a new feature. If an important change affects how information is used, additional notice may be provided through the website or an account communication.

If you have concerns about privacy, please contact support@lizarocasino.wtf first so the matter can be reviewed. Nothing in this policy is intended to remove any privacy rights or protections that apply to you under Australian law.